Business Principles (10 hours)

P&L Statement & Balance Sheet Elements  

Financial transactions & accounting

Financial Asset types (Current, Fixed, Intangible)

Types of liabilities

Main financial statements (Balance sheet, Profit and Loss statement (P&L), Cash flow statement) and their elements

Financial Terminology          

Earnings metrics terms

Earnings metrics

Investment selection & performance metrics

Tax elements

Inventory holding costs calculations

Inventory: a financial asset

Cost of holding inventory (Non-capital & capital costs of inventory holding)

Inventory cost drivers

Payment terms monitoring   

The importance of liquidity

The Cash Conversion Cycle (CCC)

DIO: Days Of Inventory outstanding

DSO: Days Sales Outstanding

DPO: Days Payable Outstanding

Importance of benchmarking

Performance management

Managing performance improvement

Benchmarking

Internal and external benchmarking

Shareholder value through SCM improvements     

SCM improvements vs shareholder value

Strategic level management goals & plans

Tactical level management plans

Management actions

Value drivers

The use of 4Ps in a marketing plan  

Factors controlling marketing & sales

How product, price, promotion and place (distribution) characteristics affect marketing and sales

 

Core Management Skills (10 hours)

Professional development   

                Development plan purpose

                Assessment of team members skills

                Revising developmental goals

                Strategies to develop skills and competencies

                Skills continuous improvement

                Career development

                Development plan – 6 steps

                Securing resources necessary to implement strategies

                Case study: professional development in EU logistics

Principles of change management 

                Planning change management 

                Drivers for change

                CM models – Lewin’s 3 steps

                Innovation adoption CM – Roger’s curve

                CM model – Emotional stages of grief

                Human side of CM - bridges transition model

                CM models – Kotter’s 8 steps

                CM - Prosci 3-phase process & Adkar model

                Change Management - Principles

                Understand the need for change

                Communicating vision

                Removing obstacles to change

                Action empowerment

                Implementing change 

                Sustaining change

Cross Functional Team Work          

                Grasping & defining the organisational context

                Benefits of functional alignment

                Leading projects – project champion

                Leading projects – project leader vs manager

                Project team – work content definition

                Project team – securing resource time

                Cross functional project team setup

                Project team characteristics, communication lines and empowerment

                Project integration management

Decision-making ability       

                P.M. Decision making skills

                P.M. Decision making process

                P.M. Decision making ability examples 

                Critical project team setup points: summary

Good oral and written communication skills        

                P.M. Communication skills

                Suggested styles and approaches

                Non-verbal cues 

Chairing meetings    

                P.M. – chairing meetings

                Brainstorming meetings – best practices

Managing a team     

                Team management qualities

                Demonstrating leadership skills

                Managing and monitoring performance

                Delegating tasks

                Achievements recognition

 

Process Management (10 hours)

Trade-offs      

                Main supply chain design goals & processes

                Supply chain trade-offs

                Supply chain performance vs expectations

                Customer service level vs cost

                The need for supply chain flexibility

                Inventory as a lever for flexibility

                Material replenishment processes

                Inventory replenishment parameters on flexibility

                Batch size / economic order quantity

                Fixed quantity order stock level typical cycle

                Dealing with demand fluctuation

Value Chain   

                Definition of value & value chains

                Value chain diagram, components & activities,

                Value chain diagram format & creation steps

                Value chain streamlining

                Visual mapping of value streams

Calculating SC Costs 

Supply chain costs: end-to-end calculation

                Sources of cost: Procurement, Inventory, Production, Transportation, Distribution, Information technology, Quality management

                Accounting: Direct vs Indirect and Fixed vs Variable costs

Direct vs variable costs

                Hidden supply chain costs

SC Supply & Demand Variability     

                supply / demand variability impact on Supply Chains

                Bullwhip effect causes & impact

                Internal vs External Supply Chain integration

                Benefits of ERP systems

                Demonstrating the bullwhip effect with the beer game

Introduction to Lean

                Lean thinking – a systematic approach to cost reduction

                Lean perspective on value

                Value-adding activities

                Identifying value

                The 8 wastes of lean (muda)

                Yamazumi boards

                Yamazumi board example

                Mapping the value stream

                Creating flow – bottleneck identification & removal

                Process bottleneck visual identification

                Establishing pull – kanban introduction & system benefits

                Seeking perfection – continuous improvement

                Adding agility to the supply chain

Intro to QMS 

                5S – foundation for process improvement

                Quality Management Systems (QMS)

                Pursuing certification 

                Process documentation – purpose & benefits, steps & workflow diagrams

Process Reference Models  

                Process reference models

                Process Classification Framework®

                The SCOR® model supply chain operations reference, metrics and performance measurements

                Energistics E&P business process reference model

Business Test Scenarios       

                Business scenarios – comparing alternative process flows

                Simulation modelling as a means of testing scenarios

                Validating simulation modelling results

Various Data Types Used by Organisations           

                Types of data used – an IT perspective

                Types of data used – a lean six sigma perspective

                Typical data sets

 

Change and Project Management (10 hours)

Change Management          

                Experiencing change

                Resistance to change

                Change management definition

                Key components of change management

                Change categories 

                Orders of change

Managing change in an Organizational Project Management (OPM) context 

                Managing change through projects

                Project management triple constraint

                Organizational project management

                Change readiness

                Assessing change readiness

                Change inhibitors

Managing Change in Projects         

                What is a project

                Project management life cycle

                Change life cycle as part of a project lifecycle

                Risk mitigation in change management

Project Documentation Maintenance        

                Project documentation & file management

                Project management methodologies (PRINCE2^©, PMBOK® & ISO21500)

                Waterfall vs Agile-SCRUM model

                Key types of project documentation 

                Key project documents:

o   Project charter

o   Project plan

o   Gantt charts

o   Requirements documentation

o   Stakeholder register

o   Risk register

o   Change log

o   Lessons learned

Project Management Tools 

                Project management tools

                Gantt charts

                Project logic networks

                PERT charts

                Product breakdown structures

                Work breakdown structures

                Work breakdown structure dictionary

                Product vs work breakdown structure

Demand, Production and Distribution Requirements Planning (10 hours)

Total supply chain/logistics lead time        

                Supply chain definition

                Supply chain pictorial

                Supply chain/logistics lead time

                Make-to-stock vs make-to-order

                Logistics lead time

                Cycle time

                Different types of lead time & cycle time

                Lead time graphical example

                Deriving logistics lead time

Bill of Materials (BOM) and Bill of Labour (BOL)  

                Dependent vs independent demand

                Dependent demand stock planning & execution

                Planning in a production environment

                Master Production Schedule

                Short-term scheduling / sequencing

                Materials Requirements Planning (MRP): calculation steps & key elements

                Bill Of Materials (BOM): Imploded & Exploded BOMs

                Definition & juxtaposition of Work vs Cost centres

                Closed-loop MRP

                Manufacturing Resource Planning (MRP II): incremental features & data

                Leveraging alternative routings in MRP II

                MRP II workflow: Managing demand, requirements & capacity planning

                Resource Requirements Planning (RRP)

                Rough-Cut Capacity Planning (RCCP)

                Bill Of Labor (BOL)

                Stages of advancement towards MRP II

 Inventory replenishment models  

                Inventory replenishment models:

· Fixed Order Quantity replenishment model

· Definition of FOQ parameters

· (Flat demand) Total Material Cost

· EOQ calculation

· Fixed Order Interval replenishment model

· Min/max replenishment model

· Reorder Point replenishment model

· Fixed order quantity vs reorder model

· Periodic replenishment model

· Fixed order interval vs periodic replenishment model

· On-demand replenishment model

Stocks turns or weeks cover           

                Inventory economics - stock turnover ratio

                Protecting availability – weeks of cover

Stock ageing  

                Risk of obsolescence – stock ageing report

                Calculating inventory average age

Product to Order Allocation

                Allocating product to orders in an ERP vs manually

ABC & XYZ analyses  

                Inventory management effort allocation

                Effort prioritisation – ABC analysis

                Typical data analysed

                ABC steps

                Inventory Pareto classification – example table & chart

                Pareto analysis – impact of classification

                Complimenting Pareto with XYZ analysis

                XYZ analysis – classification calculations. best practices & benefits

Forecasting methods           

                Need to estimate demand

                Forecasting premises

                Prediction methods

                Demand forecasting steps

                Forecasting technique(s)

                Time-series forecasting

                Characteristic demand patterns

                Univariate time-series methods

· Least Squares method

· Simple moving average method

· Weighted moving average method

· Simple exponential smoothing method

· Double exponential smoothing method

· Dealing with seasonality

· Triple exponential smoothing methods

· Multiplicative triple exponential smoothing method

· Additive triple exponential smoothing method

· ARIMA – Box-Jenkins modelling

· ARIMA method annotation.

                Multivariate forecasting methods

                Demand forecasting econometric models

                Selecting the optimal forecasting method using statistical criteria

Available to Promise (ATP)  

                Sales: Available To Promise (ATP)

                Key availability parameters – capacity & lead time

                Quoting delivery dates 

Planning techniques

                Push vs pull planning techniques

Inventory management optimisation        

                Inventory management optimisation tactics

                Inventory reduction via sourcing policies changes

                Inventory reduction across transportation networks

                Risk pooling

                Inventory reduction via component planning

                Inventory reduction via lot size optimisation

                Inventory reduction in plants/assembly lines

                Inventory reduction via postponement

Planning systems functionality       

                Functionality within planning systems

                Strategic network planning

                Demand planning

                ATP functionality in planning

                Master Planning functionality

                Production planning and scheduling

 

Warehousing (10 hours)

Warehouse Management Challenges       

                Warehouse management key challenges: operational efficiency,   lead time fluctuation, demand forecast accuracy, demand fluctuation, cost reduction, rising customer service level demands, global trade intensification, SKU proliferation

                Reducing cost whilst optimising service

                Effective contract negotiation: benefits from leveraging one’s power

                Zero-based budgeting

                Dealing with the impact of demand fluctuation: Safety stock

                Warehouse capacity management

· Space optimisation

· Equipment utilisation

· Warehouse labour availability and utilisation

                Green logistics and carbon emissions challenges

                Data accuracy challenges

                System compatibility & data integration challenges

· Asynchronous data exchange

· Real-time data exchange

                Manual data entry challenges

Warehouse Processes    

                Warehouse types by purpose, level of automation, type of goods & flow

                Warehouse management processes: flow of information vs flow of goods

                Additional Value Added Logistics services (VAL)

                Integration of technology

                Warehouse management flows combined

                Flow of goods in a typical warehouse

                Warehouse storage systems benefits & shortcomings by type:

o   Selective pallet racking

o   Drive-in/drive-through racking

o   Push-back racking

o   Very Narrow Aisle (VNA) system

o   Pallet shuttle system

o   Static shelving

o   Mobile shelving

o   Gravity flow shelving

o   Multi-tier racking

o   Mezzanine flooring

o   Bulk storage

o   Cantilever racking

o   Wire partitions

                Warehouse management flows – indepth presentation

                Pre-advice document

                Sample pre-advice document

                Receiving

                Receiving steps

                Receiving risks

                Put-away – prerequisites

                Put-away strategies

                Directed put-away: benefits

                Directed put-away: shortcomings

                Dynamic put-away: benefits

                Dynamic put-away: shortcomings

                Fixed-location put-away: benefits

                Fixed-location put-away: shortcomings

                Zone put-away: benefits

                Zone put-away: shortcomings

                Random put-away: benefits

                Random put-away: shortcomings

                Cross-docking: benefits

                Cross-docking: shortcomings

                Put-away to storage

                Pick locations

                Picking corridor examples

                Benefits of utilising picking locations 

                Order picking – units of picking

                Picking location replenishment

                Picking in the order fulfillment cycle

                Picking cycles

                Picking in production environments

                Bill Of Materials

                Just-in-time ordering using Kanban cards

                Goods issued to production

                Checking & packing

                Staging & loading

                Handling complaints & reverse logistics

                Good Warehousing Practices (GWP) guidelines & issuing organisations

Order Picking Strategies      

                Order picking strategies

                Single order picking strategy

                Batch picking strategy

                Zone picking strategy

                Wave picking strategy

                Order picking methodologies

                Person-to-goods and Goods-to-person methodologies

                Hybrid systems

                Person-to-goods order picking methods:

· Paper-based picking

· Pick-by-label picking

· Barcode scanning-based picking

· Voice picking

· RFID picking

· Pick-to-Light

Warehousing Handling Equipment

                Warehouse handling equipment

· Unit load formation

· Warehouse positioning

· Warehouse transport

· Identification and control

                GS1 bar coding standards

                Bar code types 

                Format of 1D barcodes

                Transport load unit identification 

                Inhouse storage unit identification 

                RFID tag vs barcode labels benefits

Warehouse Layout   

                Warehouse layout design goals, process, objectives, type(s) & activities

                Layout design flows with examples

Stock Taking  

                Types and causes of inventory errors

                Correcting over and understocking errors, misplaced stock errors & obsolete stock errors

                Stock taking organization & processes

                Stock taking processes types:  4-wall, periodic and continuous inventory count process

                Implementing stock taking methods: Manual vs Automated

Goods Packing Optimisation           

                Packaging role and benefits

                Tertiary packaging types, certification & labeling

                Goods packing optimisation

Hazardous Goods Storage   

                Hazardous goods 

                NFPA 704 standard symbols

                Hazardous goods class labels

                Controlling hazardous goods storage

                Safety data sheets & material safety data sheets

                Eliminating or controlling risk of hazardous goods

                Implementing safe work practices on hazardous goods handling

                Impact of hazardous goods on warehouse processes

Warehouse Safety Procedures       

                Implementing warehouse safety procedures

                Identification of warehouse hazards 

                Evaluation of warehouse ops risks & planning of precautions

                Risk assessment process: deriving and using a risk assessment matrix

                Communication of findings to team and implementation of actions

                Risk register failure modes ranked

Role of Logistics Service Providers 

                Supply chain integration

                Logistics service providers , models, value added services

                LSP contribution to supply chain integration & new technology introduction

Warehouse Management software functionality

Warehouse Management Systems (WMS) purpose, master data, key features & capabilities

                Warehouse Execution Systems (WES)

                Warehouse Control Systems (WCS)

                Different purposes between WMS, WES & WCS

                Examples of successful WMS, WES & WCS integration